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Your brand needs a strategy to support it,
the same way building needs a solid foundation.
With 25+ years of building Ireland’s finestbrands we’re pretty sure we have a good graspof what works well.
A brand strategy is a long-term game planthat you need to nurture every day. So we’vedesigned this guide to help get you startedthinking about your brand and developing astrategy that will work for your businessgoals.
Our tips are short and savoury, so you canget stuck in straight away!
DO YOU KNOW WHAT YOUR BRAND STANDS FOR?
You might be surprised how different everyone’s views are. Your brand should be consistent. First start internally to agree what your brand should stand for.
Then see if customers agree, ask them; test your manifesto.
They will form an opinion if you don’t.
Do small (and big) things differently. Simple changes in your approach can create happy surprises and memorable experiences.
Who would have thought a crisp company would run a theme park or a chocolate company would give away free chocolates every single day, yet that’s exactly what Tayto Park and Butlers Chocolate Café do. Small things can include thank you emails or clever packaging.
Branding shows confidence and helps customers understand why your product or service is better than the competition.
A little imagery goes a long way. Our attention spans are shorter now thanks to smartphones. People process images faster than text, so always strive to be as creative and visual as your budget allows. In a competitive market where quality, innovation and service are standard, design can often be your point of difference.
Clever ideas, good quality visuals, videos and fonts can bring you a long way, even on a small budget.
Giving great value doesn’t always equate to money. Your brand can offer value above and beyond its price by giving your customer the satisfaction of owning a leading / niche brand or the security of knowing they can rely on your product or service.
Your business can differentiate by focusing on improving the quality of its offering to a higher level of care and a greater customer experience.
Remember, happy customers tell their friends.
Every business must innovate to survive. Don’t expect your customers to keep buying your offering. Challenge your assumptions and mindset. Ensure your team reflects diversity of ideas, insights and opinions so collectively you can forecast. Continually develop plans in order to stay relevant. Know where your business is going; keep up to date with changes, consumer behaviours and technologies.
Be honest. Prove your brand delivers what it promises. If it’s not up to scratch – change it. Every customer contact is a brand experience. Each member of staff who talks to customers is a brand ambassador, ensure they understand the important part they play in building brand success.
Customers won’t tolerate contrived brands and will quickly amplify their discontent on social media and elsewhere.
Don’t forget to meet your customer in their digital space. There is no longer a digital divide when it comes to where your brand should be, so go where your customers are. You will need to determine how to be relevant in these spaces while still keeping your brand true to its values.
Always strive for consistency in image and reputation when managing your brand. It will save you money and eliminate any confusion about what your brand stands for in the marketplace. Make it easy for everyone in your company to understand the brand’s tone of voice, brand values and positioning and to follow this internally and externally.
Finding a way for your brand to be relevant and connect with your customers is a mix of being innovative, accessible, inspiring and insightful.
A well designed logo will only take you so far.
If you don’t have a brand strategy to support your brand it will fall short of the mark sooner or later. You need a solid foundation to build, develop and adapt your brand as needed and to communicate its worth to employees and customers.
A good brand strategy takes in to account customer and competitor research, insights, design and communications. Having this in place means a deeper understanding of your brand and ultimately results in better margins.
From brand strategy right through to identity design, we’ve been the secret sauce behind several of Ireland’s top brands; developing their brand to elevate their business.
We’re also happy on the shelf! With our experience in packaging and retail store design, we help bring brands alive online, offline, onshelf and in store, driving sales and developing brand affinity.
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